SCRAN
Weekly Business Intelligence Report
YOUR BUSINESS · Surfers Paradise · Cafés & Hospitality · 15–21 July 2026
OUTPERFORMING 87% OF LOCAL MARKET
BUSINESS HEALTH SCORE
88
/100
Your business currently outperforms 87% of businesses in your local market, with strong review velocity and rising customer sentiment.
Google Rating
4.8★
+0.2%
Local avg 4.5
New Reviews
23
+43%
Local avg 9
Review Growth
+43%
↑
Last week +18%
Local Ranking
#2
↑ 3
Top 5 nearby
Response Rate
87%
-6%
Local avg 62%
Avg Response
6h
+1h
Best comp 3h
WEEKLY HIGHLIGHT
You overtook two local competitors
Review growth increased 43% while local average growth stayed flat.
BIGGEST OPPORTUNITY
Reply speed is slipping behind the leader
The fastest competitor replies in 3h. Your current average is 6h.
8-WEEK PERFORMANCE TREND
Review Growth
Rating
Sentiment
W1
W2
W3
W4
W5
W6
W7
W8
LOCAL COMPETITOR BENCHMARK
YOUR BUSINESS
92
Competitor A
73
Competitor B
65
Competitor C
54
Competitor D
42
SCRAN EXECUTIVE SUMMARY
Review velocity and staff sentiment improved, but response speed declined. Reply within 4 hours next week to protect your #2 local ranking and increase review conversion.
Actionable Intelligence
What customers are saying, where you are winning, and exactly what to do next.
YOUR BUSINESS · Week 29
CUSTOMER VOICE ANALYSIS
Friendly Staff 18 ↑34%
Fast Service 14 ↑41%
Atmosphere 11 ↑9%
Wait Times 7 ↑18%
Parking 4 ↓5%
Value 6 →
SENTIMENT
78% Positive
13% Neutral
9% Negative
KEYWORD CLOUD
friendly staff
fast service
clean
coffee
atmosphere
wait times ↑
value
parking
LOCAL COMPETITIVE INTELLIGENCE
Google Rating
4.8 vs 4.5 avg
1st
Weekly Review Growth
+43% vs +12%
1st
Response Rate
87% vs 62%
2nd
Avg Response Time
6h vs 5h
3rd
Sentiment Score
91% vs 77%
1st
Review Momentum
Strong ↑
1st
Staff Mentions
18 vs 7 avg
1st
You generate reviews 2.8× faster than the local average and have the highest sentiment score within 5 km.
MARKET SHARE & REPUTATION POSITION
YOUR BUSINESS
41%
Nighthub
24%
GLBX Clinics
19%
Others
16%
Gaining share: +9 pts over the last four weeks based on new review flow.
SCRAN BUSINESS COACH
1
Ask visibly satisfied customers immediately after payment · +18% review growth · Easy
2
Reply to every review before lunch · +11% trust lift · Medium
3
Turn staff mentions into social proof this week · +7% conversion · Easy
MONEY LEFT ON THE TABLE
Customers
280
Happy customers
198
Reviews left
23
Potential reviews
54
PREDICTIVE INTELLIGENCE
83% chance of becoming the most reviewed business within six weeks.
92% confidence rating remains above 4.8★ if response speed improves next week.
Growth ★★★★★
Reputation ★★★★★
CX ★★★★☆
Competitive ★★★★★
Response ★★★☆☆
Momentum ★★★★★