SCRAN TERMS OF SERVICE

Effective date: 23 July 2026

These Terms of Service apply to the products and services supplied by:

Scran Pty Ltd

ACN 687 087 903

ABN 66 687 087 903

Apartment 3305, 88 The Esplanade

Surfers Paradise QLD 4217

Australia

Email: team@scran.com.au

Website: www.scran.com.au

In these Terms, “Scran”, “we”, “us” and “our” refer to Scran Pty Ltd. “Customer”, “you” and “your” refer to the person or business purchasing, subscribing to or using the Scran services.

By purchasing, subscribing to, accessing or using Scran’s products or services, you agree to these Terms.

1. Scran’s services

Scran provides review-intelligence, NFC-enabled customer engagement products and related business-performance services.

Depending on the applicable offer, Scran may provide:

a. custom NFC-enabled cards, plaques, signs or similar physical products;

b. QR codes, digital links, landing pages or redirects;

c. access to public review destinations;

d. private customer-feedback functionality;

e. analysis of publicly available reviews and customer feedback;

f. weekly or periodic review-intelligence reports;

g. observations, summaries, trends and suggested business actions;

h. review-response or reputation-management insights; and

i. related setup, programming, configuration and support.

The specific services included in your subscription will be described on the Scran website, Stripe checkout page, proposal, invoice, order confirmation or other written agreement.

2. Business customers

Scran’s standard subscription is intended for business use.

When you subscribe or place an order, you confirm that:

a. you are at least 18 years old;

b. you have authority to enter into this agreement for the relevant business;

c. all information you provide is accurate and complete;

d. you have authority to provide any business logos, branding, links and other materials supplied to Scran; and

e. your use of the services will comply with applicable laws and third-party platform rules.

Where a person purchases on behalf of a company, partnership, sole trader, trust or other organisation, both that person and the represented organisation are bound to the extent permitted by law.

3. Subscription price

Unless another price is agreed in writing, Scran’s standard subscription is:

$15 AUD per week for one business venue.

The subscription is:

a. billed weekly in advance;

b. recurring and automatically renewed;

c. valid for one business venue;

d. charged to the payment method provided at checkout; and

e. continued until cancelled in accordance with these Terms.

You authorise Scran and its payment provider to charge the applicable recurring fees until the subscription is cancelled.

4. Subscription inclusions

The standard subscription may include:

a. weekly review analytics;

b. actionable performance observations;

c. periodic reports sent to the nominated email address;

d. setup of the subscribed venue within Scran’s system;

e. custom-programmed NFC cards or other agreed NFC products;

f. QR-code or digital-link configuration;

g. ordinary configuration changes reasonably required during the subscription; and

h. customer support relevant to the subscribed service.

The number, format, design and placement of NFC products will be determined by the applicable offer or agreement.

Unless expressly agreed, Scran is not required to provide unlimited replacement cards, bespoke software, custom integrations, on-site installation or services for additional venues.

5. One venue per subscription

Each standard subscription applies to one physical or separately operated business venue.

A separate subscription may be required for:

a. an additional venue;

b. a separately branded business;

c. a franchise location;

d. a mobile business operating as a materially separate unit; or

e. another location requiring separate reporting or NFC configuration.

Scran may agree to multi-venue pricing in writing.

6. Taxes and currency

All prices are stated in Australian dollars.

GST will be treated as included or added as displayed at checkout, on the relevant invoice or as otherwise required by law.

You are responsible for supplying accurate billing and tax information.

7. Payment processing

Payments are processed through Stripe or another approved third-party payment provider.

The payment provider may collect and process:

a. payment-card information;

b. bank information;

c. billing details;

d. identity information; and

e. transaction and fraud-prevention information.

Scran does not ordinarily receive or store your complete card number.

Your use of a third-party payment service may also be governed by that provider’s terms and privacy policy.

8. Failed and overdue payments

You must keep your payment details current and ensure that sufficient funds are available.

If a payment fails, Scran or its payment provider may:

a. retry the payment;

b. contact you for updated payment information;

c. temporarily suspend reports, managed links or other services;

d. limit access to Scran-hosted features; or

e. cancel the subscription after reasonable notice.

You remain responsible for fees that became payable before the cancellation took effect.

Scran will not impose an undisclosed late fee.

9. NFC products

NFC products supplied by Scran may include:

a. an embedded NFC chip;

b. a printed or engraved QR code;

c. Scran branding;

d. the customer’s approved business branding;

e. a direct URL; or

f. a Scran-managed link or redirect.

Scran may use a managed redirect rather than permanently encoding a third-party URL. This allows the destination to be updated without physically replacing the NFC product.

You must not intentionally alter, overwrite, damage, copy or interfere with NFC programming or Scran-managed links without Scran’s approval.

10. Customer-supplied materials

You may provide Scran with logos, trading names, photographs, links, text or other materials.

You confirm that:

a. you own those materials or have permission to use them;

b. Scran’s authorised use will not infringe another person’s rights;

c. the materials are not unlawful, misleading, defamatory or harmful; and

d. you have obtained any required consents.

You grant Scran a non-exclusive, royalty-free licence to use those materials as reasonably necessary to produce NFC products, operate the service, prepare reports and provide support.

11. Design approval

Where Scran provides a proof or proposed card design, you are responsible for checking:

a. spelling;

b. business name;

c. branding;

d. contact details;

e. destination links;

f. QR-code placement; and

g. other visible information.

Scran may rely on your approval.

Scran will correct errors caused by Scran. Changes requested after customer approval may incur a reasonable replacement or redesign cost where disclosed and agreed.

12. Delivery and installation

Preparation and delivery dates are estimates unless Scran expressly guarantees a date in writing.

You must provide accurate delivery and contact information.

You are responsible for:

a. checking the products after receipt;

b. notifying Scran promptly of any defect or programming issue;

c. placing products in safe and suitable locations;

d. obtaining any property-owner or workplace permissions;

e. keeping products away from unreasonable heat, moisture, impact or damage; and

f. ensuring placement does not create a safety or accessibility hazard.

Scran may offer installation or hand delivery but is not required to do so unless agreed.

13. Ownership of physical NFC products

During the first 30 calendar days after the first successful subscription payment, ownership of the supplied NFC products remains with Scran unless:

a. you elect to keep them under the half-refund option; or

b. Scran confirms otherwise in writing.

After the first 30 calendar days, ownership of the physical NFC products transfers to you, subject to payment of all applicable fees.

Ownership of Scran software, redirects, hosting, reports, templates, trademarks and underlying systems does not transfer.

14. Scran-managed links after cancellation

A physical NFC product may use a Scran-hosted or Scran-managed digital destination.

After cancellation, Scran may:

a. deactivate subscription-only landing pages;

b. deactivate or change managed redirects;

c. disable private-feedback functionality;

d. stop report generation;

e. remove Scran-hosted analytics; or

f. offer a reasonable option to redirect the card to a basic destination.

Keeping a physical NFC product does not give the customer permanent rights to subscription-based hosting, reporting or software.

Scran will not intentionally redirect a cancelled customer’s card in a misleading or harmful manner.

15. Review and feedback compliance

You must use Scran’s products honestly and lawfully.

You must not use Scran to:

a. create or procure fake reviews;

b. submit reviews while impersonating customers;

c. purchase reviews;

d. offer an unlawful or prohibited incentive for a review;

e. require a positive review as a condition of receiving a benefit;

f. prevent dissatisfied customers from accessing a genuine public-review option;

g. misrepresent whether feedback is private or public;

h. threaten, pressure or harass customers;

i. manipulate review scores or platform rankings;

j. breach Google or another platform’s terms; or

k. engage in misleading, deceptive or fraudulent conduct.

Scran may suspend or modify a link or service where Scran reasonably believes it is being used unlawfully or contrary to platform rules.

Where practicable, Scran will notify you and allow a reasonable opportunity to remedy the issue.

16. Private customer feedback

Where Scran provides a private-feedback function:

a. customers must not be misled about where their feedback is being submitted;

b. the feedback must not be used to unlawfully suppress genuine public reviews;

c. you are responsible for deciding how to respond to feedback;

d. you must handle personal information lawfully;

e. you must not publish identifiable feedback without a lawful basis; and

f. Scran may remove content that is unlawful, abusive, threatening, discriminatory, defamatory, infringing or technically harmful.

17. Reports and review intelligence

Scran reports may be based on:

a. publicly available online reviews;

b. customer feedback;

c. information supplied by the subscribed business;

d. third-party business listings;

e. manual analysis;

f. automated analysis; and

g. artificial-intelligence-assisted tools.

Reports may include:

a. ratings and rating movements;

b. new-review counts;

c. customer sentiment;

d. recurring strengths;

e. recurring complaints;

f. operational observations;

g. suggested actions;

h. review-response activity; and

i. other relevant business insights.

Scran will use reasonable care in preparing reports but does not guarantee that every source, review, classification, metric, summary or recommendation will be complete, current or error-free.

18. Third-party information

Scran may rely on information made available by Google and other platforms.

Third-party information may:

a. be changed;

b. be deleted;

c. be delayed;

d. be inaccurate;

e. become inaccessible; or

f. be restricted by a platform.

Scran is not responsible for a third-party platform’s independent decisions, outages or policy changes, except to the extent Scran cannot lawfully exclude responsibility.

19. No guaranteed result

Scran does not guarantee:

a. a particular number of taps, scans or reviews;

b. an increased review rating;

c. increased revenue, profit or customer numbers;

d. increased search visibility;

e. improved platform ranking;

f. customer participation;

g. publication or retention of a review by a third-party platform; or

h. a particular business outcome from following a recommendation.

Your results depend on factors outside Scran’s control, including customer behaviour, product placement, staff engagement, business operations and third-party platform decisions.

Scran reports are general business information and do not replace professional legal, financial, accounting or regulatory advice.

20. Customer responsibilities

You must:

a. provide accurate business and contact details;

b. provide a correct Google Business Profile or review destination;

c. notify Scran of changes to your venue, links, branding or nominated email;

d. keep account information and access links secure;

e. use the service only for the subscribed venue;

f. display and use the NFC products responsibly;

g. obtain required consents and permissions;

h. comply with privacy and consumer laws;

i. comply with relevant review-platform rules;

j. notify Scran promptly of suspected misuse or security incidents; and

k. reasonably cooperate with setup, support and troubleshooting.

21. Thirty-day promotional guarantee

21.1 Guarantee period

A new subscribing venue may request the Scran promotional money-back guarantee within 30 calendar days after the date of its first successful subscription payment.

The request must be received by email at team@scran.com.au before the end of that 30-day period.

21.2 Eligibility restrictions

Unless otherwise required by law, the promotional guarantee:

a. is available once per venue;

b. is available once per business and controlling owner;

c. does not restart following cancellation and resubscription;

d. applies only to the standard subscription fees paid during the first 30 days;

e. does not apply to separately quoted custom work unless agreed in writing; and

f. is additional to any rights that cannot be excluded under the Australian Consumer Law.

21.3 Full-refund option

You may receive a refund of 100% of the standard subscription fees paid during the first 30 days if:

a. you cancel within the guarantee period;

b. you notify Scran that you elect the full-refund option;

c. you make all NFC cards, plaques and other physical NFC products supplied under the subscription available for collection by Scran;

d. you keep the products reasonably safe until collection;

e. you cooperate reasonably to arrange a mutually agreed collection date, time and venue; and

f. Scran successfully collects all supplied NFC products.

Scran will arrange and bear the reasonable cost of collection.

Reasonable wear resulting from ordinary trial use will not by itself disqualify the customer from the promotional refund.

21.4 Arranging collection

After receiving a valid full-refund request, Scran will contact you to arrange collection.

The parties will act reasonably in agreeing on:

a. the collection date;

b. the approximate collection time;

c. the venue or other suitable collection location; and

d. access to the products.

Collection should ordinarily occur within a reasonable period following cancellation.

21.5 Missed collection

If you cannot attend an agreed collection, you must provide reasonable notice where practicable.

If Scran attends an agreed collection and the products are not reasonably available, Scran will provide at least one further reasonable opportunity to arrange collection.

If you repeatedly fail to make the products available without reasonable notice or explanation, Scran may treat the NFC products as retained and apply the half-refund option.

Scran will notify you before applying the half-refund option.

21.6 Half-refund option

If you cancel within the first 30 days and choose to keep any supplied NFC products, Scran will refund 50% of the standard subscription fees paid during that 30-day period.

The remaining 50% is retained as the agreed charge for:

a. custom NFC products;

b. card programming;

c. configuration;

d. design work;

e. initial setup; and

f. related fulfilment.

Once the half refund is processed, ownership of the physical NFC products transfers to you.

Subscription-only reporting, hosting, managed links and software may be deactivated after cancellation.

21.7 Refund timing

An approved promotional refund will be submitted to the original payment method within 10 business days after:

a. Scran approves a half-refund request; or

b. for a full refund, Scran collects all supplied NFC products.

Your bank or payment provider may take additional time to display the refund.

21.8 Statutory rights

The 30-day guarantee is a voluntary promotional promise.

It does not exclude, restrict or modify any guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

22. Cancellation

You may cancel your subscription at any time by:

a. using a Stripe customer portal made available by Scran; or

b. emailing team@scran.com.au.

Your cancellation request should include:

a. business name;

b. venue name;

c. subscribed email address; and

d. any other information reasonably required to identify the subscription.

Unless otherwise agreed, cancellation takes effect at the end of the current paid weekly billing period.

No further weekly payment will be charged after cancellation becomes effective.

23. Immediate cancellation

You may request immediate termination rather than continuing to the end of the paid period.

Unless required by law or covered by the promotional guarantee:

a. the unused portion of an already commenced weekly period is not refundable solely because immediate termination was requested; and

b. Scran may deactivate subscription services immediately.

24. Cancellation by Scran

Scran may suspend or cancel the service where reasonably necessary if:

a. fees remain unpaid;

b. you materially breach these Terms;

c. you use the service unlawfully or fraudulently;

d. your use creates a security or technical risk;

e. your conduct risks Scran’s third-party accounts or services;

f. you engage in review manipulation;

g. a third-party platform requires suspension; or

h. continuing the service would expose Scran or another person to material harm.

Where reasonably practicable, Scran will provide notice and an opportunity to remedy the issue.

If Scran cancels without customer breach, Scran will refund the unused portion of any prepaid service that will not be supplied.

25. Price changes

Scran may change subscription pricing by giving reasonable advance notice.

The notice will identify:

a. the new price;

b. the effective date; and

c. how you may cancel before the new price takes effect.

A change will not apply retrospectively.

If you continue the subscription after the effective date, the new price will apply.

26. Service changes

Scran may improve, update or replace features.

Scran will not materially reduce the core service during a prepaid billing period without:

a. providing a reasonable alternative;

b. providing an appropriate credit or refund; or

c. obtaining your agreement.

Changes required for law, security, safety or platform compliance may take effect immediately where reasonably necessary.

27. Intellectual property

Scran retains all rights in:

a. the Scran name and branding;

b. software and digital systems;

c. managed links and redirects;

d. reporting formats;

e. templates and methodologies;

f. website content;

g. data structures;

h. analysis processes; and

i. materials developed by Scran.

You retain ownership of your pre-existing logos, branding and original materials.

Unless authorised in writing, you must not:

a. copy or resell Scran’s report templates;

b. reverse engineer Scran systems;

c. reproduce Scran software;

d. falsely represent Scran materials as your own; or

e. use Scran trademarks after the commercial relationship ends.

28. Confidentiality

Each party must protect confidential information received from the other and use it only for the purposes of the commercial relationship.

This does not apply to information that:

a. is publicly available without breach;

b. was already lawfully known;

c. is independently developed;

d. is lawfully obtained from another source; or

e. must be disclosed by law.

Scran may use aggregated or de-identified information to improve its services and produce general insights, provided it does not reasonably identify the business, staff or individual customers.

29. Privacy

Scran handles personal information in accordance with its Privacy Policy available at:

www.scran.com.au/privacy

If you provide information about staff, customers or other individuals, you confirm that you have authority to do so and have provided any notices or obtained any consents required by law.

30. Third-party services

Scran may use or interact with third-party services including:

a. Stripe;

b. Google;

c. email providers;

d. hosting providers;

e. analytics providers;

f. printing and manufacturing providers; and

g. delivery or communications providers.

Scran does not control those providers.

Scran is not responsible for an independent third-party outage, policy change, account restriction or data change, except to the extent liability cannot lawfully be excluded.

31. Consumer guarantees

Where applicable, Scran’s goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified.

32. Faulty or deficient products and services

If a Scran product or service is faulty, damaged, incorrectly supplied, materially different from its description or otherwise fails to comply with an applicable consumer guarantee, contact team@scran.com.au.

Scran may ask for reasonable information required to assess the issue.

Depending on the circumstances and applicable law, a remedy may include:

a. repair;

b. reprogramming;

c. replacement;

d. resupply of the service;

e. cancellation;

f. a refund;

g. compensation for reasonably foreseeable loss; or

h. another remedy required by law.

The voluntary 30-day guarantee does not replace these rights.

33. Liability

To the maximum extent permitted by law:

a. neither party is liable for indirect or consequential loss that was not reasonably foreseeable;

b. Scran is not liable for business decisions made solely in reliance on a report without appropriate independent judgment;

c. Scran is not liable for a third-party platform’s independent removal, rejection or treatment of a review; and

d. Scran’s aggregate liability arising from the service is limited to the greater of:

i. the fees paid by you to Scran during the six months preceding the event giving rise to the claim; or

ii. the amount recoverable under Scran’s applicable insurance.

This limitation does not apply to liability that cannot lawfully be excluded or limited, including where applicable:

a. fraud;

b. wilful misconduct;

c. death or personal injury caused by negligence;

d. non-excludable consumer guarantees; or

e. another statutory liability that cannot be limited.

Where the law permits Scran to limit its liability for a failure relating to services, Scran’s liability may be limited, at Scran’s option, to:

a. supplying the services again; or

b. paying the reasonable cost of having the services supplied again.

34. Customer responsibility for loss

You are responsible for loss suffered by Scran to the extent directly caused by:

a. your unlawful use of the service;

b. your fraudulent or deceptive conduct;

c. your deliberate review manipulation;

d. materials supplied by you that infringe another person’s rights;

e. your material breach of these Terms; or

f. your negligent damage to Scran-owned products.

You are not responsible under this clause for loss caused by Scran’s negligence, breach or unlawful conduct.

35. Complaints

Complaints should be sent to:

team@scran.com.au

Please provide:

a. your business and venue name;

b. your contact details;

c. a description of the issue;

d. the outcome you seek; and

e. any relevant supporting material.

Scran will attempt to respond within a reasonable period.

36. Dispute resolution

The parties will first attempt to resolve disputes through good-faith direct discussion.

If the dispute is not resolved within 20 business days, either party may propose mediation in Queensland.

This clause does not prevent either party from:

a. seeking urgent court relief;

b. exercising a statutory right;

c. contacting a regulator; or

d. commencing proceedings where a limitation period may expire.

37. Notices

Scran may send notices to the email address associated with your subscription.

You must keep that address current.

An email notice is treated as received when it becomes capable of being retrieved, unless the sender receives a delivery-failure notice.

38. Assignment

You may not transfer a subscription to another business or venue without Scran’s written approval, which will not be unreasonably withheld.

Scran may transfer this agreement as part of a genuine restructure, financing, merger or sale of its business, provided the transfer does not materially reduce your rights.

39. Entire agreement

These Terms, together with:

a. the applicable checkout page;

b. accepted proposal;

c. order confirmation;

d. Privacy Policy; and

e. Refund, Cancellation and NFC Collection Policy,

form the agreement between Scran and the customer.

A specifically negotiated written agreement prevails over these standard Terms to the extent of any inconsistency.

40. Severability

If any provision is invalid or unenforceable, it will be read down to the minimum extent required or severed.

The remainder of the Terms will continue to operate.

41. No waiver

A failure or delay in exercising a right does not waive that right.

42. Changes to these Terms

Scran may update these Terms from time to time.

Updated Terms will be published on:

www.scran.com.au/terms

Material changes affecting active subscriptions will be communicated within a reasonable period.

Changes will not retrospectively remove accrued rights.

43. Governing law

These Terms are governed by the laws of Queensland, Australia.

The parties submit to the non-exclusive jurisdiction of the courts of Queensland and courts entitled to hear appeals from them.

44. Contact details